Essential Duties & Responsibilities

  • Responsible for the diagnosis, debug and repair of Spectro Scientific instruments spanning the entire product line
  • Responsible to know and understand each Spectro Scientific software package, along with how each interacts with hardware systems
  • Maintain Return Goods Authorization (RGA) and case records in Salesforce
  • Responsible for the debug and repair of Spectro part returns under RGA
  • Multi-task between multiple repairs at the same time, with minimal supervision
  • Ability to follow diagnostic and repair guidelines
  • Efficiently perform Preventative Maintenance (PM) and Calibration services
  • Interact with the support team to maintain accurate customer records and transactions in Salesforce
  • Create accurate work order and inventory consumption records for each job assigned; maintain records in Salesforce 
  • Maintain and adhere to weekly repair schedules as set forth by the Depot Manager
  • Provide timely and accurate feedback to the Manufacturing Engineering,  Sustaining Engineering and quality teams for collective analysis and trend identification
  • Maintain Time-to-Repair (TTR) data for field returns if needed
  • Maintain a clean and safe workplace

 

 

Qualifications & Requirements

  • 5+ years of experience debugging complex E/M products and sub- assemblies; familiarity with debugging techniques and associated tools
  • Ability to work independently with minimal supervision
  • Soldering skills and IPC 610 certification a plus
  • Microsoft Office tools expertise [Excel]
  • Effective cross functional communications skills